How do I contact support if I get stuck?

Introduction

We’re here to help. If you run into an issue or have a question you can’t solve with the Help Center, you can contact the Roadmap support team directly.

Ways to Contact Support

1. In-App Chat (Recommended)

• Open Shopify admin → Apps → Roadmap.
• Click the chat icon in the bottom-right corner.
• Send us your question — our support team will reply as soon as possible.

👉 This is the fastest way to get help from inside your Roadmap dashboard.

2. Email Support

• Send us an email at support@roadmap.so.
• Include your Shopify store URL and a description of the issue.
• Attach screenshots if possible — this helps us resolve your request faster.

3. Help Center & Troubleshooting

• Browse the Roadmap Help Center for step-by-step guides.
• Check Troubleshooting & FAQs for quick fixes to common issues.

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👉 Many problems can be solved instantly without waiting for support.

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What to Include When Contacting Support

To help us resolve your issue quickly, please include:

• Your Shopify store URL.
• The feature you’re working with (e.g. Loyalty, Reviews, Subscriptions).
• A description of the issue and what you’ve tried so far.
• Screenshots or screen recordings if possible.

Common Questions

• What’s your support response time?
  • We aim to reply within 2 business hours (update with your SLA).
• Do you offer support for theme customization?
  • We support Roadmap’s app blocks and code injection. For theme-specific changes, we may suggest working with a Shopify developer.
• Is support included in all plans?
  • Yes — support is included for all merchants. 

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Cross-Feature Links

• Troubleshooting & FAQs
• Do I need to edit my theme or code to install Roadmap?
• How do I uninstall the app if I need to?

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Summary

If you get stuck, you can contact Roadmap support through the in-app chat, by email, or by browsing our Help Center. We’re here to help with setup, troubleshooting, and best practices so you can get the most out of Roadmap.