Loyalty

Create a loyalty program for customers with products, points, tiers, and exclusive access.

Understanding Loyalty Programs

Why should I set up a loyalty program in my store?

How does Loyalty connect with other features (Bundles, GWP, Discounts, Klaviyo)?

What is the Loyalty feature and how does it work?

What types of rewards can I offer (points, products, discounts, tiers, referrals)?

Ways to Earn

Can I limit earning to certain products, collections, or customer groups?

How do I reward customers for signups, birthdays, or leaving reviews?

What are the different ways customers can earn points?

How do I reward customers for referrals?

How do I set up earning rules for purchases?

Rewards & Redemption

Why aren’t rewards applying at checkout?

How do customers redeem points for discounts?

What types of rewards can customers redeem?

How do I restrict rewards to specific collections or customer tags?

How do loyalty rewards interact with Gift With Purchase promotions?

How do customers redeem points for free products or bundles?

Tiers & VIP Levels

How do I give different rewards to different tiers?

How do loyalty tiers work (Bronze, Silver, Gold)?

Can I display tiers in the customer account area?

How do I set rules for tier progression?

How do I reset or adjust a customer’s tier manually?