How do I generate invoices for subscription customers?

Introduction

Subscription orders are processed through Shopify — just like regular orders — which means invoice and order confirmation emails are automatically generated by Shopify each time a subscription order is placed.

There’s no need to manually create invoices for subscriptions unless a customer requests a custom version.

1. How subscription invoices work

Each time a subscription order is processed:

• Shopify creates a standard order confirmation email
• This email includes:
  • Order number
  • Items and quantities
  • Delivery and billing addresses
  • Total amount charged
  • Payment method summary

👉 This email acts as the official invoice and is sent automatically to the customer.

2. Where to find the invoice (customer view)

Customers can view their invoice by:

• Opening the order confirmation email (sent after every billing cycle)
• Logging into their account → viewing Order History
• Clicking on any order → viewing order details and print-friendly invoice

3. Where to find the invoice (merchant view)

As a merchant, you can:

1. Go to Shopify Admin → Orders
2. Click on any subscription-related order
3. Click More Actions → Print Order Page (to generate a PDF-style invoice)
4. Use third-party apps (optional) if more detailed invoices are needed

4. Optional: Use a third-party invoice app

If you want to offer:

• Custom invoice branding
• Downloadable PDFs from customer accounts
• Tax-compliant invoices by region

You can install a Shopify app like:

• Order Printer Pro
• Sufio
• Fakturama

These apps can auto-generate invoices and attach them to order emails or customer accounts.

FAQs

Are invoices sent for every recurring charge?

 Yes — Shopify sends an order confirmation email for each subscription order created by Roadmap.

Can I customize the invoice format?

 You can edit Shopify’s order confirmation email template under Settings → Notifications or use an invoice app for advanced formatting.

Do prepaid subscriptions generate multiple invoices?

 No — prepaid plans create a single order/invoice covering the full subscription term. Each shipment does not create a new invoice unless fulfilled separately.

Summary

• ✅ Shopify handles all subscription invoices automatically
• ✅ Customers receive a confirmation email for every recurring order
• ✅ Merchants can view, print, or resend invoices from the Orders tab
• ✅ Use third-party apps if advanced invoicing is needed

Need help locating or customizing your subscription invoices? [Contact support →] — we’re happy to assist.