Why is the wrong gift being added to the cart?

Introduction

If the wrong gift is showing up in the cart during a Gift With Purchase (GWP) promotion, it usually means the promotion setup needs to be adjusted. Roadmap always applies the gift you selected, but certain settings — like product variants, overlapping promotions, or eligibility conflicts — can cause unexpected results.

Here’s how to troubleshoot.

1. Check Which Gift Product/Variant Was Selected

• Did you pick the right product variant when creating the promotion?
• Example: If the gift is a candle, make sure you selected the correct size/scent variant.

👉 Fix: Edit the promotion and confirm the exact variant selected.

2. Look for Overlapping GWP Promotions

• If multiple promotions are active, customers may qualify for more than one gift.
• Example:
  • Promo 1: Spend $100 → Free tote bag.
  • Promo 2: Buy 2 hoodies → Free cap.
  • Result: Customer may get both gifts if their cart meets both conditions.

👉 Fix:

• If that’s not intended, restrict eligibility or scheduling so only one promotion applies at a time.

3. Confirm Product/Collection Conditions

• Did you limit the promotion to the correct products or collections?
• Example: You intended the gift to apply to “Summer Collection,” but selected “All Products.”

👉 Fix: Edit the promotion and adjust product/collection conditions.

4. Check Scheduling and Fallback Settings

• If a gift promotion has expired, the fallback behavior may make it appear differently.
• Example: After end date, the gift is hidden, but another active promotion is still triggering.

👉 Fix: Review scheduling to ensure only the correct promo is live.

5. Verify Customer Eligibility Rules

• If you’ve restricted the promo (VIP-only, region-specific, logged-in only), the system may fall back to another active promotion.
• Example: A general GWP applies because the VIP-only one isn’t eligible for that customer.

👉 Fix: Test using the correct customer account type to match eligibility.

6. Check Shopify Discount Sync

• Roadmap creates hidden Shopify discounts in the background for each GWP.
• If a discount was deleted or mismatched manually in Shopify, the wrong product could appear.

👉 Fix: Do not delete Roadmap-managed discounts in Shopify. Edit or re-save the promotion in Roadmap to refresh them.

Common Questions

• Can customers ever choose their gift?
  • No — Roadmap automatically adds the gift you define.
• What if I want different gifts for different conditions?
  • Create separate promotions for each condition (e.g., Spend $100 → Tote, Spend $200 → Candle).
• Why does a different promotion’s gift appear instead of mine?
  • Because multiple promotions may be active and overlapping. Use eligibility or scheduling to control stacking.

Cross-Feature Links

• How do I create a Gift With Purchase promotion?
• Can I run multiple GWPs or discounts at the same time?
• Why isn’t my GWP showing at checkout?

Summary

If the wrong gift is being added to the cart, check the selected variant, overlapping promotions, product/collection conditions, scheduling, and eligibility settings. Remember — Roadmap adds exactly the gift you select, but multiple promotions or misconfigured rules can make it seem like the wrong one is showing.