How to re-format your existing reviews for importing

Introduction

To import your existing reviews from a previous platform, you may need to make some slight adjustments to the data to ensure successful import into Roadmap.

How each column needs to be formatted

1. Product_handle
2. Before exporting the sample csv from the Roadmap App, you will need to build your review form setup. See here!
3. Once complete, download the sample csv. Roadmap > Reviews > Import > download sample CSV
4. Format the data according to Roadmap’s csv template. Roadmap expects fields such as product ID/handle, customer name, review text, rating, and date.
5. Upload the CSV into the Roadmap Reviews admin.
6. Once uploaded, the reviews will:
   1. Appear on the correct product/s.
   2. Count toward your star ratings and review totals.
   3. Be available for moderation (approve, reply, or share across products).
7. Old reviews that don't match current product handles to be allocated to the 'missing products' tab. You can then allocate these reviews to the most appropriate live product handle.

Summary

Yes, you can import your existing reviews into Roadmap using a CSV file. Imported reviews display like normal reviews, count toward star ratings, and can even be shared across products.