Why are my bundle discounts not applying?

Introduction

If your bundle discount isn’t applying as expected, don’t worry — it usually comes down to how the bundle was configured. Roadmap bundles always enforce the pricing rules you set (fixed price, fixed discount, or % off), but visibility, product setup, or conflicting discounts may make it look like they’re not working.

Here’s how to troubleshoot.

1. Check the Bundle Pricing Rule

  • Make sure you selected the correct discount type when creating the bundle:
    • % Discount (e.g., 20% off)
    • Fixed Discount (e.g., Save $15)
  • Fixed Price (e.g., Any 3 for $50)
    •  👉 Fix: Open Roadmap → Bundles → [Your Bundle] and confirm the rule matches your intent.

2. Confirm the Bundle PDP Is Being Used

  • Discounts only apply when customers add the bundle product created by Roadmap.
  • If customers add the underlying products individually, they won’t get bundle pricing.
  •  👉 Fix: Make sure you’re linking/promoting the bundle PDP, not individual products.

3. Verify Product Availability & Template

  • Some themes require a Roadmap bundle template for correct pricing logic.
  • If the bundle is assigned to the wrong product template, discounts may not appear.
  •  👉 Fix: In Shopify Admin → Products → [Your Bundle] → Template, set to the correct Roadmap template.

4. Check Cart & Checkout Display

  • Bundles appear as a parent product with sub-items in both cart and checkout.
  • The discount is always shown on the parent line item.
  •  👉 Fix: Expand the parent item to confirm the discount is applied at the bundle level.

5. Look for Conflicting Shopify Discounts

  • Shopify allows only one automatic discount at a time.
  • Roadmap bundles apply their own pricing logic, but a native Shopify automatic discount may override or conflict.
  •  👉 Fix: Temporarily disable Shopify’s automatic discount to test bundle pricing.

6. Market-Specific Pricing

  • If you’ve enabled market-specific pricing, the discount may look different depending on the customer’s region.
  •  👉 Fix: Check the bundle’s market settings in Roadmap to confirm pricing per region.

7. Inventory Issues

  • If one or more bundle items are out of stock, the bundle may not be purchasable — which can look like the discount isn’t working.
  •  👉 Fix: Restock missing SKUs or adjust the bundle contents.

Common Questions

  • Do customers need a discount code for bundles?
    • No — bundle pricing applies automatically.
  • Can customers stack discount codes on top of bundles?
    • Yes — Shopify discount codes can still apply at checkout (test carefully to avoid margin loss).
  • Why does the discount not appear until checkout?
    • Some themes may not show the adjusted bundle price in the cart drawer. The discount is always applied at the parent bundle line, visible in both cart and checkout.
  • Why is the price different in other regions?
    • Because market-specific pricing is active. Check the regional bundle rules.

Cross-Feature Links

Summary

If bundle discounts aren’t applying, check:

  • The pricing rule (fixed, % off, or fixed price).
  • That customers are adding the bundle PDP, not individual products.
  • The theme template (may need a Roadmap bundle template).
  • Cart/checkout display (discount shows on the parent line item).
  • Conflicting Shopify discounts (automatic discounts may block Roadmap logic).
  • Market-specific pricing and inventory availability.

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