Why is the wrong product being added to a bundle order?

Introduction

If the wrong product (or variant) is appearing in a bundle order, it usually comes down to how the bundle was set up or how Shopify/ERP is syncing the underlying SKUs. Roadmap bundles always pull directly from the SKUs you selected when creating the bundle, so if the wrong product is showing, it’s usually a setup or sync issue.

1. Check the Products/Variants Selected in the Bundle

• Bundles are built from existing Shopify products/variants.
• If the wrong product appears, you may have added the wrong SKU during setup.
•  👉 Fix: Go to Roadmap → Bundles → [Your Bundle] → Products and confirm the exact variant(s) are correct.

2. Verify Mix & Match Configuration

• For mix & match bundles, ensure the correct products are available in the selection list.
• If the wrong variant appears, it may have been mistakenly enabled in the options.
•  👉 Fix: Edit the bundle to limit eligible variants.

3. Confirm the Bundle Template Setup ⚠️

• Some themes require a Roadmap bundle product template to display and process the correct items.
• If the wrong template is used, the cart or order may not render items correctly.
•  👉 Fix: In Shopify Admin → Products → [Your Bundle] → Template → Select the Roadmap Bundle Template.

4. Check for Recently Edited Products

• If you’ve recently renamed, replaced, or deleted a product variant in Shopify, the bundle may still be pointing to the old SKU.
•  👉 Fix: Re-save the bundle in Roadmap after making product changes in Shopify.

5. Multiple Promotions Using the Same Product

• If the same SKU is included in multiple bundles or promotions, customers may see overlap.
•  👉 Fix: Test the bundle in isolation (with other promotions turned off) to confirm behavior.

6. Third-Party ERP or Inventory Sync

• Some ERPs or inventory apps swap SKUs during order sync (e.g., using alias SKUs).
• This can make it look like Roadmap sent the wrong product, when the ERP mapping changed it.
•  👉 Fix: Test by checking the order directly in Shopify Admin before it syncs to your ERP.

Common Questions

• Does Roadmap ever substitute products automatically?
  • No — Roadmap only uses the SKUs you select in the bundle setup.
• What if a product in the bundle is out of stock?
  • The bundle becomes unavailable — it won’t substitute another product automatically.
• Why did my customer see the wrong variant?
  • Likely the wrong variant was chosen during setup. Re-check bundle configuration.
• Can Roadmap fix orders where the wrong SKU was added?
  • Orders must be adjusted manually in Shopify if already placed, but future orders will be correct once the bundle setup is fixed.

Cross-Feature Links

• Why is my bundle inventory not syncing correctly?
• Why are my bundle discounts not applying?
• How do I edit or update an existing bundle?

Summary

If the wrong product is being added to bundle orders, check:

• The products/variants selected during bundle setup.
• The mix & match configuration.
• The assigned product template.
• Whether the product was recently edited or replaced in Shopify.
• Whether an ERP or sync tool is remapping SKUs.

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